Information

• ATTN Solutions In-Region (QC) Sales ID:

  C5UZ

• ATTN Solutions Out-of-Region (QCC) Sales ID:

  C2V2

• A-Team (QC) Ordering Process:

  You will need the Case Number, the Opportunity Number, and the customer on the line. The A-Team will provide an Order Number that must be relayed back to attach to the Master Agent Order.

• A-Team (QC) Ordering Toll-free Number:

  1-800-618-6151

• Lumen Support Directory:

  https://www.lumen.com/en-us/contact-us-support.html

• What is a “Pramata” number?

  Pramata is Lumen’s contract tracking software. If you have a Pramata ID, the contract has been loaded into Lumen’s contract tracking system.

• What is a an “Oppty ID” number?

  This is Lumen’s Salesforce opportunity record ID. Salesforce is the operational tool that Lumen uses to move and track orders through the organization.